firearm search
firearm search

Tell the CEO

Tell the CEO is currently off for the holiday and maintenance. We will be back online on July 15th, thank you for your patience and understanding.

Service Related Issues

PLEASE NOTE: If you have a service related issue, please contact our Customer Service department directly to receive more immediate attention.

Chris's FAQs

Take a quick look through these FAQs to see if Chris has already answered your question! We've listed some of the most popular submissions with Chris's responses.

Why don't you offer a lifetime warranty like other manufacturers?
Unfortunately, the law in this area is complicated and varies widely. Rather than provide a written "lifetime warranty" followed by a lengthy disclaimer (which is what many manufacturers do), Ruger has elected not to provide a written warranty.
Regardless, we sincerely value our customers and work hard to treat them fairly. If you have a problem with your Ruger® firearm, reach out to our excellent customer service representatives and I believe you will be very pleased with the result. If not, let me know.


Retailers in my area are having a hard time finding a specific model that I am interested in buying. Are you still making it?
We provide an "Availability" status for each model on our website to better show you what should expect to find in retail. That availability may change throughout the year, so be sure to check back periodically.

As a reminder, we sell our goods through a two-step process to wholesale distributors. Because of this, we have no control over the order in which retailers receive our firearms. The rule of thumb is that the largest and best paying retailers receive hard-to-get merchandise first. I am sure that your retailer will be able to get these high-demand models for you at some point; please be patient.

This being said, please beware of placing a non-refundable deposit on any firearm. There is not a retailer in the country that can guarantee you a time frame for delivery until their distributor ships them the firearm.


Can I order a firearm directly from Ruger | Marlin?
We do not sell our firearms directly to consumers or retailers. We sell our products through a two-step process to wholesale distributors, which in turn, sell to retailers. Because of this, we have no control over the order in which retailers receive our firearms. The rule of thumb is that the largest and best paying retailers receive hard-to-get merchandise first. I am sure that your retailer will be able to get these high-demand models for you at some point; please be patient.

This being said, please beware of placing a non-refundable deposit on any firearm. There is not a retailer in the country that can guarantee you a time frame for delivery until their distributor ships them the firearm.


Do you offer left-handed models of your firearms?
We do currently offer left-hand models of our most popular rifles and also have many handguns with ambidextrous capabilities. You can find these models on our website.


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